6th October | 14:00 – 15:00
Creating a quality customer experience is what we all strive for. It can be the driving force behind many sales KPIs, brand loyalty, and digital success. However, getting your customer experience right isn’t always black and white. Essentially, it’s a continuously evolving area and the companies who master it are always a step ahead of the trends.
Pimberly surveyed over 100 consumers on their perfect online dream for direct insight into the buyer journey. In this webinar, we were joined by eCommerce experts across the industry to unpick our findings, share our experience and outline how companies can master this vital part of their digital strategy.
In just one hour, expect to understand more on:
- Stages of the buyer journey and the key strategies to convert browsers to buyers
- The power of social and the content consumers want to see
- Modern buyer profiles and how to adapt accordingly
- Post-covid consumer trends and how to get ahead
Access the recording now to ensure your customer experience is as strong as your brand deserves.