“We needed a PIM system that could help us scale, improve accuracy, and remove human error from our processes. Pimberly stood out because of its speed to market and how seamlessly it fit into our established operations.”
Adam Laughton, Head of Operations, Luxe Collective
Luxe Collective is a UK-based pre-loved luxury fashion retailer that specialises in second-hand handbags, footwear, and jewellery founded by brothers Ben and Joe Gallagher in 2018. The company buys these items from the public, authenticates them, refurbishes and cleans them, and then resells them through its website. Famously, Luxe Collective broke records to become the first retailer ever to sell a Hermès Birkin bag on TikTok Shop. Adam Laughton, Head of Operations, is responsible for overseeing multiple departments to ensure smooth and efficient workflows.
Before implementing Pimberly, Luxe Collective faced significant operational inefficiencies. Managing product listings on Shopify required duplicating existing listings and manually adjusting details such as condition, tags, and descriptions. This process was extremely time-consuming and prone to human error, leading to inconsistencies and inaccuracies in product descriptions.
Additionally, as Luxe Collective grew, the limitations of their existing system became more evident, making it clear that a scalable solution was necessary to support their ambitions.
“Before Pimberly, we were duplicating product listings manually and adjusting one by one.
Now, everything is streamlined, and we can get products to market much faster.”
Adam Laughton, Head of Operations, Luxe Collective
As part of their strategy to upgrade their technology stack, Luxe Collective identified the need for a PIM system. After evaluating multiple options, Pimberly was chosen due to its ability to streamline workflows and significantly improve efficiency. The speed with which products could be brought to market was also a key deciding factor, along with the platform’s ability to automate many manual processes. Pimberly also provided the necessary infrastructure to support Luxe Collective’s growth, ensuring that their expanding operations could be managed seamlessly.
The integration of Pimberly transformed Luxe Collective’s operations at every stage of the product lifecycle, making for a unique and varied use of the platform. When a product arrives, it is first authenticated and entered into Pimberly, ensuring that all relevant details are captured accurately. The system is then used to conduct quality control checks, recording essential details such as the condition of the item, whether it includes dust bags or boxes, and any refurbishments that have been made. Photography is also integrated into Pimberly, allowing images to be uploaded and linked directly to the corresponding product data. Once all necessary steps are completed, the product is automatically published on the Luxe Collective website, eliminating the need for manual data entry and reducing errors.
With Pimberly in place, Luxe Collective has seen significant improvements in accuracy, efficiency, and speed to market. The risk of human error has been greatly reduced, leading to more cohesive and accurate product listings. The automation of previously manual tasks has freed up time for employees to focus on strategic growth initiatives rather than repetitive administrative work. Additionally, the time it takes for a product to go from authentication to being listed for sale has decreased, allowing Luxe Collective to keep up with demand more effectively.
“The more we speed up workflows with Pimberly, the more products we can get to market, which helps us continue to scale even further.”
Adam Laughton, Head of Operations, Luxe Collective
Luxe Collective is already the largest luxury resale seller on TikTok and has ambitions to become the UK’s leading luxury resale platform. Pimberly plays a crucial role in this growth strategy by enabling Luxe Collective to scale efficiently while maintaining high standards of accuracy and consistency.
As the company continues to expand, Pimberly’s features will help streamline operations further, enhance search engine optimization through richer product data, and improve the overall shopping experience for customers. By automating key processes, reducing errors, and improving time-to-market, Pimberly has provided Luxe Collective with the tools needed to continue its rapid growth in the luxury resale industry.
You can quickly import data into Pimberly from multiple sources in any form. The platform can connect to all your supplier, manufacturer and data feeds in minutes. You’ll see faster product on-boarding with less work!
Pimberly manages all of your product information, attributes and assets. Dashboards give a clear view of completeness across product ranges, and with the power to handle unlimited SKUs, Pimberly grows with your business.
